Customer Service

WARRANTY POLICY

Using reasonable care, our products will give you many years of enjoyment. All of our money clips are guaranteed to stay tight and not stretch open or break for the life of the product. All other parts, materials and workmanship are covered for one year. Normal wear and tear, scratches, abuse, loss or improper use are not covered. We will repair, replace or refund your original purchase price of the product at our discretion, if it is determined to be defective.

Please contact us directly for anything that needs attention. DO NOT return your product to the store where it was purchased, as our service technicians are best equipped to service it for you.

Simply contact our customer service department to receive an RMA number and mail it back to us with your proof of purchase dated receipt and a note explaining the problem, including your contact information.

If your money clip or other product is outside of the warranty period we will do everything we can to make sure you are taken care of in the best way possible. Often there is a small charge to fix or repair the product, but rest assured, we always strive to make sure our customers are treated fairly for the life of the product.

For additional product information, please contact us.

DOMESTIC REPAIR POLICY

For items we determine not to be covered by the warranty or are outside the warranty period we have standard repair procedures that apply. After having your product reviewed by our service department we will contact you with a cost estimate for the repair or service required. In some cases we have to replace older or discontinued products with newer versions. We will do our best to make sure customers receive comparable products based on current available styles.

CARE AND MAINTENANCE

Our money clips are made with the same care and attention as a fine watch. With the exact tolerances used to create the sliding lever function, it is important that your money clip remains clean and free of grit, sand, etc. Occasional cleaning and polishing will help extend the life of your clip. If your slide mechanism develops any difficulty sliding, sometimes a very small amount of oil on the slide bar "runners" will help. If you should encounter any other problems with your money clip, please contact us and we will do our very best to correct it for you.

To care for your exotic leather please avoid excessive heat, moisture or direct sunlight. We recommend applying a leather conditioner twice a year to maintain the shine and appearance. These conditioners can be found in exotic leather shops and department stores in your area.

Have a comment about your money clip? Share it with us for a chance to receive special give aways and offers.

I want to tell you how much I am enjoying my purchase from M-Clip. I have owned multiple money clips over the years ranging from twenty dollars to several hundred. I've tried magnetics, spring tension clips, hybrid clips... anything that looked like it would securely hold a lot of cash... I am so happy with this purchase. The sliding lever design insures that the money can't and won't go anywhere until the lever is slid and pushed. And the compliments I've gotten on this clip keep coming!

Thank you for designing the only money clip that really makes sense for men. You have answered a problem we've had for years!

I'm one VERY happy customer.
Ben N. | Jacksonville, FL

The M-Clip is truly the world's finest money clip. I bought several for my top clients and received great responses from all. Not only does this clip hold everything I need, but it looks good too!
Jim D. | Orlando, FL

I just received my M-Clip all brushed stainless version and can't tell you how much I am enjoying it already. Unmatched quality and functionality!
Scott A.

Thanks again for working with us on this, and thanks for the excellent workmanship and service.
Henry's Fork Anglers

Thank you and I love your product.
Brian L. | Australia

Received M-Clips first thing this morning. Thank you for your great customer service!! Will recommend!!

Thanks again
Kim I.

Just letting you know I received the order yesterday and they look great...thank you so much.
Bradley S.

I never thanked you for your help. I actually went to Rothman's, where you'd arranged for an abalone M-Clip to be held for me, and bought it that day. It was a bit of a splurge, but I LOVE it. Thanks again for your help.
Terry K.

I have been using money clips for 40 years or so. I discovered the M-CLIP by accident last year while looking at the Nordstrom department store’s website. I bought one with a black alligator insert. It was like a miracle! The design is ingenious & I believe the tension will last a lifetime with normal use. I now have 4 of them & swap them out every once in awhile. I don’t wear a watch or jewelry & the M-CLIP is my fashion statement! I have bought two as gifts. If you use money clips: Try one & you will swear by the design!

More important; recently I e-mailed their customer service with a question about maintenance. Within 20 minutes, I had a reply; unheard of for customer service! I wasn’t satisfied with the answer & I replied to an actual person (Name). Within 15 minutes, I had a phone call from the founder of M-CLIP; again unheard of, at least in my world! He and I talked for about 45 minutes. His story about how he came up with the idea is fascinating. Unfortunately for me, he invented the M-CLIP concept (LOL) first.

In closing, from the beauty of the clips, the ingenious design & the incredible support of the company from founder to customer service; this will be the only money clip for you in your lifetime!
Arnie F. | Illinois

My polished rhodium XL clip has held up great for over 5 years and still going strong, far and away the best wallet/money clip I've ever owned!
Richard B. | Macon, GA

The M-Clip is by far the highest quality and most innovative money clip I have ever owned. Not a day goes by when I pull it out of my pocket and don't take a second to appreciate it\'s fine craftsmanship. I receive multiple compliments on a regular basis which I don\'t mind either. Along with the M-Clip itself, the individuals who work for the company provide excellent customer service and are pleasure to work with.
Nathan G.

I can't say enough about the quality of the M-clip and the service that I received from Kim, customer service rep. I gave a personalized money clip to my husband as a gift from our children for his birthday. I had a Fire Department logo engraved on it (which I happened to find on my own and they used that to work with). Kim assisted me from the start to the end of this process. My husband absolutely loved it! Thanks again! I would recommend this product to anyone. If you have any questions, don't hesitate contacting Kim!
Kristin D. | Stratford, CT

Thank you, by the way, this is the BEST DAMN money clip I have ever owned.
Mike M. | Elko, NV

A family member introduced me to m-clip and I now have two and plan to purchase more. It is the best money clip I have ever owned. Not only is well made with quality material, it is a very fashionable, good looking clip. Also, I can\'t say enough about customer service. I\'ve spoken with Viv several times and she has answered all my questions and made the purchase/delivery process effortless for me. Thanks Viv and thanks Ron for giving us this neat clip.
Roger | H.

Hi Folks - Got my Calaway M-Clip back yesterday and you did a fantastic job. I do appreciate it and you have a life long customer and a customer who is happy to give a ringing endorsement!! Thanks again!!!
Jim S.

Excellent customer service provided by Kim. Unable to locate the item I wanted for my nephew online but Kim saved the day. I know the clip is awesome because my son has had one for years. Thanks again!
Lisa R.

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect:

This notice applies to all information collected or submitted on the M-Clip website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Company
Address
Email address
Phone and fax number
Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number

We also collect non personally identifiable information such as the website's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address.

The Way We Use Information:

We use the information you provide about yourself when placing an order to fill that order, to communicate with you about your order, and to send you promotional materials. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We may perform statistical analyses of aggregate customer behavior. This allows us to measure relative customer interest in the various areas of each of our Sites for product development purposes and to improve the design of our Sites. Any information we collect is used for our own internal purposes to improve the content and navigation of our Sites, to enhance users' experiences when visiting our Sites, to customize the content and/or layout of our pages, and to provide the services required by an individual user.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information:

You can access all your personally identifiable information that we collect online and maintain by logging into the "My Account" section of the website. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Opt-Out:

We may send you newsletters and emails periodically listing current specials and deals. However, you will have the choice to opt out of receiving newsletters and promotional emails for products by contacting us at info@m-clip.com.

How To Contact Us:

Should you have questions or concerns about these privacy policies, please contact us at info@m-clip.com or at the following address: M-Clip, 7001 Skidaway Rd, Savannah, GA 31406.

EXCHANGES

We want you to be completely happy with your purchase. Your "like new" product may be returned or exchanged within 45 days of ship date. Tags and packaging should be included if possible. Please note that items received after 45 days of ship date will only be eligible for an exchange, provided it is returned in “like new” condition. Any defective item or incorrect shipment will be replaced at no shipping charge to you.

The customer is responsible for all return freight charges, including duty and tax, if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel post packages are typically not traceable.

Please allow 5 business days after receipt in our warehouse for your exchange to be processed and shipped to you. For faster processing, please follow the requested RMA guidelines.

RETURNS

Customers may return unused, “like new” items within 45 days of ship date for a refund, less the shipping and handling fees. Tags and packaging should be included. The refund will include the retail price paid, plus any applicable sales tax, to the credit card on the original order. Please note that items received after 45 days of ship date will only be eligible for an exchange. Personalized items are not eligible for return.

The customer is responsible for all return freight charges, including duty and tax if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier like UPS or FedEx. Most major carriers offer tracking information; however, domestic and international parcel post packages are typically not traceable. Please allow 10 business days after receipt in our warehouse for your return and refund to be processed. For faster processing, please follow the requested RMA guidelines.